Privacy Policy

RVMP Flex Security™ ("us", "we", or "our") operates the https://www.flexsecurity.com website (hereinafter referred to as the "Service").  By using the Service, you agree to the collection and use of information in accordance with this policy. 

Flex Security and its subsidiaries and affiliates (collectively “Flex Security”) are committed to protecting your privacy. Flex Security strives to protect the privacy of personal information in our custody, keeping with the access and privacy provisions of applicable legislation. “Personal Information” or “Personal Data” as used in this Privacy Policy means any information relating to an identified or identifiable individual, or as defined under applicable law.

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.  This Privacy Policy applies to your access to and use of any websites or online services operated and controlled by Flex Security and any data collection Flex Security performs offline. References in this Privacy Notice to “we,” “our” or “us” are references to the Flex Security entity that is responsible for the collection and use of your personal data, which is generally the entity that obtains your personal data in the respective case. This entity also is referred to as the data controller.

We use your data to provide and improve the Service. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://flexsecurity.com/terms-and-conditions.

Before accessing, using, or interacting with the services, you should carefully review all of the terms of this Privacy Policy. This Privacy Policy applies to your information as collected, used or disclosed by Flex Security. It does not apply to third-party websites, applications, or services. If any term in this Privacy Policy is unacceptable to you, please do not use our service or provide any Personal Information.

DEFINITIONS

  • Service Service is the https://www.flexsecurity.com website which is operated by Flex Security.
  • Personal Data or Personal Information Personal Data and/or Personal Information means data about a living individual who can be identified from that data (or from that and other information either in our possession or likely to come into our possession).
  • Usage Data Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you. As described herein we only use this information for limited purposes and do our best to comply with all regulations and rights as explained further below.  

TYPES OF DATA COLLECTED

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, City, State, Province, ZIP/Postal code 
  • Vehicle Information
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

We may continue to send you certain transactional email communications (e.g., emails regarding your account notifications, purchases, shipments, returns, customer support questions and similar information regarding your use of the Service).

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time. If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.

If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For any other web browser, please visit your web browser's official web pages.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

More Information about Cookies

You can learn more about Cookies at the following third-party websites:

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Flex Security and its Affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, fees of any kind (including reasonable attorneys' fees and legal costs), arising from or relating to: (a) any information (including your User Content, feedback, or any other content) that you or anyone using your account submit, post, or transmit through the Site or Services; (b) the use of the Site or Services by you or anyone using your account; (c) the violation of these Terms by you or anyone using your account; or (d) the violation of any rights of any third party, including intellectual property, privacy, publicity, or other proprietary rights by you or anyone using your account. Flex Security reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. If we do assume the defense of such a matter, you will reasonably cooperate with Flex Security in such defense.

USE OF DATA

Flex Security uses the collected data for various purposes including but not limited to:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service should you choose to do so
  • To provide customer support
  • To gather analysis or other valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information

RETENTION OF DATA

Flex Security will retain your Personal Data only for as long as necessary and for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Flex Security will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we may transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Flex Security will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

DISCLOSURE OR SHARING OF DATA  

We do not share, rent, or sell your Personal Information to third parties outside of Flex Security without your consent except in accordance with the terms of this Privacy Policy or for the purposes disclosed on any online form or location on the Services where you provide Personal Information to us.

We share Personal Information as set forth below:

1.Service Providers: Flex Security may work with various organizations and individuals to help provide the Flex Security Services to you ("Service Providers "), such as hosting companies, shipment, payment processing companies and companies providing analytics information, one example would be Google Analytics. We may share your information with our Service Providers for the purpose of providing our services. The information we share to our Service Providers may include both information you provide to us and information we collect about you, including Personal Information and information from data collection tools like analytics information, Log File Data, UUID information, vehicle information, device information, payment information, and Location Information. Flex Security takes reasonable steps to ensure that our Service Providers are obligated to reasonably protect your information on Flex Security’s behalf. These entities are restricted by written agreements from using this data in any way other than to provide services for Flex Security, or for the collaboration in which they and Flex Security are engaged (for example, some of our products are developed and marketed through agreements with other companies). Service Providers, furthermore, are prohibited from selling your Personal Information.

2.Third Party Marketers and Advertisers: We may share certain information about you to third party marketers and advertisers, including the original equipment manufacturer who produced your vehicle and providers of equipment and/or services for the vehicles and products you have purchased. We allow advertisers to choose the characteristics of users who will see their advertisements, and we may use any of the non-personally-identifiable attributes we have collected to select the appropriate audience for those advertisements. When you click on or otherwise interact with an advertisement, there is a possibility that the advertiser may place a cookie in your browser and that your attributes meet the criteria the advertiser selected.

3.Affiliates and Business Transactions: Flex Security may share your Personal Information with its corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). Flex Security may also purchase other businesses or their assets, sell our business assets, or be involved in a bankruptcy, merger, acquisition, reorganization or sale of assets (a “Business Transaction ”). Your information, including Personal Information, may be among assets sold or transferred as part of a Business Transaction.

4.Lawful Requests: We may be required to disclose your Personal Information pursuant to lawful requests, such as subpoenas or court orders, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, to enforce and apply our Terms and Conditions, or in compliance with applicable laws. We generally do not disclose your Personal Information unless we have a good faith belief that an information request by law enforcement or private litigants meets applicable legal standards. We may share your information when we believe it is necessary to comply with applicable laws, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Flex Security Services or using the Flex Security name, or to protect the safety of any person. This may include sharing information with other companies, lawyers, agents, or government agencies. Flex Security will co-operate with applicable regulatory authorities, including data protection authorities and agencies of the countries in which Flex Security operates. This relates in particular to required notifications of security breaches as may be required by law. Nothing in this Privacy Notice is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.

5.Original Equipment Manufacturers (“OEMs”): We may share your Personal Information with third parties including OEMs who may use the information to improve their products. Flex Security will only share information with OEMs that are contractually required to protect your data, not permitted to sell your Personal Information and use it for the limited purpose intended thereby.

6.Aggregated Data: We may share certain information, including information obtained through analytics and tracking tools such as anonymous usage data, referring/exit pages and URLs, platform types, and number of clicks with our Service Providers. We aggregate or otherwise remove data of all personally identifying characteristics and may share that aggregated, anonymized data with our Service Providers.

7.Other Third Parties with Your Consent: We may share your information with other third parties with your consent (for example, where we have obtained your consent to process your Personal Information for certain activities, such as marketing, or use cookies for online tracking and analysis). You are free to withdraw your consent at any time by submitting an email request to privacy@Flex Security.co, following the unsubscribe option in any email that you receive, or contacting us using the “Contact” section of our website.

SECURITY OF DATA

Flex Security recognizes the importance of safeguards for maintaining the confidentiality of your Personal Information. Accordingly, we employ reasonable measures intended to protect your information from unauthorized access, disclosure and use. The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used with businesses we believe to be trustworthy. For example, we may contract with Service Providers to provide certain services, such as payment processing, fraud prevention, order fulfillment, shipping, hosting and maintenance, data storage and management, and marketing and promotions. 

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of making your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about your activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

BEHAVIORAL REMARKETING

Flex Security uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

PAYMENTS

We may accept payments within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

OUR POLICY ON "DO NOT TRACK" SIGNALS UNDER THE CALIFORNIA ONLINE PROTECTION ACT (CALOPPA)

Flex Security does not currently support Do Not Track ("DNT"). Do Not Track is a preference that you can set in your web browser to inform websites that you do not want to be tracked.

You may enable or disable Do Not Track by visiting the Preferences or Settings page of your preferred web browser.

CCPA PRIVACY  

YOUR RIGHTS UNDER THE CCPA

Under this Privacy Policy, and by law if You are a resident of California, You have the following rights:

  • The right to notice. You must be properly notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
  • The right to access / the right to request. The CCPA permits You to request and obtain from the Company information regarding the disclosure of Your Personal Data that has been collected in the past 12 months by the Company or its subsidiaries to a third-party for the third party’s direct marketing purposes.
  • The right to say no to the sale of Personal Data (we do not sell Your personal data).
  • The right to know about Your Personal Data. You have the right to request and obtain from the Company information regarding the disclosure of the following:
    • The categories of Personal Data collected
    • The sources from which the Personal Data was collected
    • The business or commercial purpose for collecting or selling the Personal Data
    • Categories of third parties with whom We share Personal Data
    • The specific pieces of Personal Data we collected about You
  • The right to delete Personal Data. You also have the right to request the deletion of Your Personal Data that have been collected in the past 12 months.
  • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your Consumer's rights, including by:
    • Denying goods or services to You
    • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
    • Providing a different level or quality of goods or services to You
    • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.

EXERCISING YOUR CCPA DATA PROTECTION RIGHTS

In order to exercise any of Your rights under the CCPA, and if you are a California resident, You can email us at [email protected] or call us at 1-855-HAPPY-RV (855-427-7978).

Flex Security will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

DO NOT SELL MY PERSONAL INFORMATION

We do not sell personal information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that "sells" personal information as defined by the CCPA law.

If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions herein.

Please note that any opt out is specific to the browser You are using. You may need to opt out on every browser that you use.

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by Flex Security. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services which are not operated by Flex Security.

CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

NOTICE OF INTELLECTUAL PROPERTY RIGHTS & WEBSITE USAGE TERMS

Thank you for accessing the Flex Security Website, which is owned by Flex Security. In using the Flex Security Website please take heed of and abide by the following notifications and terms.

  1. The Flex Security Website and its content, features and functionality are owned or licensed by Flex Security Corporation.
  2. In particular, all rights, title and interest to the information, software, text, displays, logos, marks, images, video, audio, design, selections and arrangement thereof appearing on the Flex Security Website are either owned by Flex Security or Flex Security has secured appropriate licenses or permission to use those items.
  3. The Flex Security Website along with the information, software, text, displays, logos, marks, images, video, audio, design, selections and arrangement thereof appearing on the Flex Security Website are protected by copyright, trademark and other intellectual property laws.
  4. As a user of the Flex Security Website you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Flex Security Website, except as follows:
    1. Your computer may temporarily store copies of such materials appearing or contained in the Flex Security Website in RAM as part of your accessing and viewing those materials.
    2. Your computer may store files that are automatically cached by your Web browser for display enhancement purposes.
    3. You may print or download one copy of a reasonable number of pages of the Website - but only for your personal and non-commercial use. You may not further reproduce copies from the one copy you have printed or downloaded.
    4. You must not publish or distribute, whether in print or electronic form, copies of any material on the Flex Security Website.
    5. You must not modify copies of any materials from this site, use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
    6. You must not delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.
    7. You must not access or use for any commercial purposes (other than to purchase products from Flex Security) any part of the Website.
  5. Special notice regarding images and videos on the Flex Security Website. Flex Security goes to great lengths to give the customers using the Flex Security Website as close as possible an in-person retail experience. To provide that experience to its customers, Flex Security Corporation expends time and effort to produce top quality images and videos regarding products available for purchase on the Flex Security Website. These images and videos are proprietary to Flex Security and Flex Security hereby claims all copyright, title and interest to those images and videos. UNDER NO CIRCUMSTANCES MAY ANY PERSON OR BUSINESS USE THE IMAGES OR VIDEOS ON THE Flex Security WEBSITE TO SELL, RESELL, RENT, LEASE OR OFFER TO SELL, RESELL, RENT OR LEASE ANY PRODUCTS OR SERVICES.
  6. All trademarks, service marks or tradenames appearing on the Flex Security Website, including, but not limited to all names, brands, logos, product and service names, designs and slogans, not belonging to the manufacturers or suppliers of the products featured on the Flex Security Website belong to Flex Security and may not be used without the express written permission of Flex Security. All other names, logos, products and service names, designs and slogans appearing on the Flex Security Website and relating to products featured on the Flex Security Website are the trademarks of others.

RETENTION OF DATA

We may store the information we collect about you for as long as necessary to fulfill the purposes for which the information was collected, or as otherwise required by law. Following termination or deactivation of an Flex Security Account, Flex Security may retain your information and content for a commercially reasonable time for backup, archival, and audit purposes. After requests to delete or remove your information are received, the removed information may persist in backup copies maintained for system restoration purposes for seven (7) years. Backup and restoration copies will be deleted earlier if technologically feasible and allowed by retention policies.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes